Returns & Refund Policy
Due to the nature of our skincare products — including creams, masks, and supplements — we do not accept returns or offer refunds on items that have been opened, used, or tampered with in any way.
This policy is in place to protect the health and safety of our customers and ensure all products remain hygienic and uncontaminated.
Non-Returnable Items
- Skincare creams and moisturisers
- Face masks and serums
- Supplements and ingestible items
- Any opened or used product
Damaged or Incorrect Orders
If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery at +27 082 677 8687
or email Nfah04@gmail.com with your order number and a clear photo of the issue. We’ll gladly assist with a replacement or store credit where applicable.
How to Reach Us
For any order-related concerns, email us at: Nfah04@gmail.com
Important Notes:
- All sales are final unless the item is faulty or incorrectly delivered.
- We do not process refunds for buyer’s remorse or allergic reactions. Please review product ingredients before purchase.
Our Commitment
We’re committed to product quality and customer satisfaction. If you experience an issue with your order, we’ll always do our best to resolve it fairly.